FAQ

 

Q. IS YOUR FOOD VEGAN?
A. We have Vegan and Vegetarian Options

Q. WHERE DO YOU DELIVER?
A. Cultured Foods delivers to Northeast Florida. We can also ship anywhere in the U.S.  We currently don't ship to Hawaii or Alaska.

Q. DO YOU DELIVER TO A P.O. BOX?
A. No. FedEx requires a physical address in order to deliver perishables.

Q. DO I HAVE TO BE HOME IN ORDER TO RECEIVE MY MEALS?
A. No. If no one is home at the time of delivery leave a cooler with ice pack in it and we will place your order in the cooler.  If its shipped FedEx will leave the package outside your door. However, we recommend that you pick up your package as soon as possible to prevent unwanted thawing.

Q. DOES THE DELIVERY REQUIRE A SIGNATURE?
A. No, we ship everything via FedEx without signature required.

Q. WHEN WILL MY ORDER SHIP?
A. All orders placed by Thursday will ship out the following Monday or Tuesday. 

Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A. Once your order has shipped, you will receive shipping confirmation and the tracking number. 

Q. HOW MUCH DOES SHIPPING COST?
A. All orders are shipped via FedEx. We offer discounted shipping rates, please refer to our shipping page for more detailed information

Q. WHAT IS THE BEST WAY TO STORE THE MEALS?
A. It is always best to store the meals in the frefrigerator. Our meals will last up to 8 weeks in the freezer, and up to 1 week in the fridge.

Q. HOW WILL MY ORDER ARRIVE?
A. Each product is freshly packed  in our resealable Containers. If you will not be home to receive the delivry please make sure that you have a insulated cooler to keep items safe and at optiomal freshness 

Q. WHERE DO I FIND INGREDIENT AND NUTRITIONAL INFORMATION?
A. All nutritional information can be found on  each product description within our website  and on Myfitnesspal

Q. I HAVE FOOD ALLERGIES. HOW DO I KNOW IF I CAN EAT YOUR PRODUCTS?
A. Under each product description, you will find icons that show whether that particular product is suitable for a particular diet. Examples include: Gluten Free, and Dairy-Free. At Cultured Foods we recognize that some of our customers have allergies or sensitivities to nuts, gluten, soy, and other food items. That's why we strive to disclose all ingredients used in the production of our meals and will answer any questions directly to help you decide which products you can safely consume. At Cultured Foods we take every precaution to ensure that cross contamination of ingredients does not occur in our production facility, but please be aware that our meals are produced in a plant which processes foods containing wheat, dairy, eggs, soy, peanuts, tree nuts fish shell fish and seeds.

Q. ARE ALL OF YOUR PRODUCTS GLUTEN-FREE?
A. No, but we have many gluten-free options. All of our gluten-free choices can be found by searching our site by looking for the Gluten-Free tag on a particular product.

 

 

 

Q. WHAT IF I RECEIVE MY MEALS AND THE DRY ICE IS GONE?
A. As long as your meals are still "refrigerator-cold" to the touch, they can be safely stored in the refrigerator with no reduction in quality. Since our products contain no animal byproducts, there is less chance for harmful spoiling to take place.

Q. DRY ICE INFORMATION
A. All Cultured Foods products are shipped with dry ice. Each shipment is packed with just enough dry ice to disappear before you open your package; but if you open your package to find pieces of dry ice still remaining, dont touch the dry ice. Leave it in the box and put the box outside or in a garage so that the dry ice can naturally dissipate. Ensure that children or pets will not be able to access the box. Do not attempt to seal the dry ice off in a jar or container, as it may cause harm. Please carefully read the dry ice warning instructions, which are included in every package. Cultured Foods will not be held liable for any damage caused by improper handling of dry ice material.

 Q. IS YOUR PACKAGING RECYCLABLE?
A. Our meals are packed in 100% recyclable BPA-free plastic pouches. our packages are dishwasher and microwave safe for your convince.

Q. ARE YOUR MEALS ORGANIC?
A. We are working with our farmers to increase our seasonal varieties of organic  produce but currently we are not completely organic

Q. DO YOUR MEALS HAVE PRESERVATIVES?
A. No, we do not add any preservatives to our meals.

Q. DO YOU HAVE SOY-FREE PRODUCTS?
A. Yes, we have a handful of soy-free products, refer to our ingredient listing

Q. WHERE ARE THE COOKING INSTRUCTIONS FOR EACH MEAL?
A. You can find the heating instructions on every package of our meals.

Q. DOES CULTURED FOODS SELL GIFT CERTIFICATES OR CARDS?
A. Yes we do! Please e-mail us for details

Q. DOES CULTURED FOODS  HAVE RETAIL LOCATIONS OR OUTLETS?
A. No, we do not have any retail outlets. Our food and meal plans are available exclusively online, through www.culturedfood.net

Q. WHAT IF I HAVE A QUESTION ABOUT MY BILL?
A. If you have any questions, please contact our customer service team at info@culturedfood.net or call us at 904.410.0189 and we will be happy to help you